Frequently Asked Questions

Yes, we operate under a license issued by the Curacao Gaming Control Board. The license requires us to adhere to strict fairness, anti‑money laundering, and player‑protection standards. All activities are regularly audited by independent third‑party testing agencies.

The first‑deposit match bonus carries a 30× playthrough that must be cleared before any winnings can be withdrawn. The requirement applies only to the bonus amount, not the deposit, and you have 30 days to meet it. If you request a withdrawal before clearing the wagering, the bonus and any resulting wins will be forfeited.

We accept Visa, Mastercard, Skrill, Neteller, ecoPayz, direct bank transfer, and crypto (BTC, ETH, USDT). Crypto deposits have no minimum and are processed instantly; e‑wallet withdrawals usually clear within 24 hours, while card and bank transfers take 3–5 business days.

After each World Cup match is listed, we publish odds derived from statistical models and market data. You select your predicted outcome (win, draw, or specific score) and stake an amount; if your prediction is correct, the payout is calculated from the displayed odds. The result is settled after the official match report is confirmed.

First, contact our support team via live chat or email with your account details and the relevant bet ID. If the issue isn’t resolved, you can submit a formal dispute through our “Help Center” within 30 days of the settlement. Our compliance team will investigate and issue a corrected settlement or explain the decision in writing.

Yes – you can set daily, weekly, or monthly deposit caps, as well as loss limits, in the “Responsible Gaming” section of your account. Self‑exclusion options range from 24 hours to a permanent ban, and once activated, you cannot log in or fund the account until the period ends. You can also request a temporary cooling‑off or a full account closure at any time.